Key Takeaways
- Lifetime guarantee on my installation work. If something I installed fails, the labor is on me for the life of the water heater.
- 6-year, no-questions-asked replacement on the units I supply. Same-day service, and I fix it or replace the whole unit at no charge.
- Lifetime option for electric water heaters. Marathon's Lifetime Unit Replacement Limited Warranty covers the original purchaser for as long as you own your home.
Lifetime Guarantee on My Labor
Every water heater I install is guaranteed for the life of the unit. If a connection, a gas line, the venting or anything else I put in fails, I come back and fix it at no charge. The installation is my work, so I stand behind it for as long as that water heater is in your home.
6-Year, No-Questions-Asked Replacement Guarantee
Every water heater I supply comes with my own 6-year guarantee. If something goes wrong, I come out the same day. I carry the parts, so most of the time I fix it right there. If I can't, I take it out and put in a brand new one at no charge.
What That Means for You
- Same-day service when something goes wrong
- Parts on my truck, so most repairs happen on the first visit
- A brand new unit at no charge if the old one can't be fixed
- No claim forms and no paying out of pocket to get reimbursed later
Why I Can Offer This
The brand I supply is American Water Heaters, a commercial-grade line made by a division of A.O. Smith. After years of installing them, they've given me fewer problems than any other brand. They have a much thicker tank lining than standard retail units, so they rarely leak. My supplier knows that too. If a unit I installed fails, they don't question it. I pick up a new one and put it in the same day.
How Most Warranties Actually Work
Most manufacturer warranties cover the part but not your time without hot water. Either you pay the plumber and file for reimbursement, or the manufacturer mails you the part. For something like a gas control valve or burner assembly, that can take 7 to 10 business days, and you go without hot water the whole time on a unit that's supposed to be under warranty.
Lifetime Option for Electric Water Heaters: Marathon
If you have an electric water heater and plan to stay in your home, I also install Marathon water heaters. The tank is molded plastic instead of steel, so it won't rust or corrode.
The Marathon Lifetime Warranty
Marathon comes with a 10-year warranty that becomes a Lifetime Unit Replacement Limited Warranty when you register it online. It covers you for as long as you, the original purchaser, own your home. You register it directly with the manufacturer, and I give you a receipt with everything you'll need, including my license information.
Marathon is electric only. If you have a gas water heater, I recommend the American Water Heaters unit with my 6-year replacement guarantee.
Questions About Coverage?
Call me and tell me what you have now, gas or electric, and how long you plan to stay in the house. I'll tell you which option makes sense and what it costs before any work starts.
Call Mike at (925) 338-9333
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