Key Takeaways
- We offer a lifetime guarantee on all installation work
- The longest labor warranties for repairs in Concord
- Upgrade to our premium Lifetime water heater with lifetime coverage
- Coverage applies to original purchaser while you own your home
- Regular maintenance is essential to maintain warranty coverage
Our Warranty Promise
At Concord Water Heater Service, we stand behind our work with industry-leading warranties that give you complete peace of mind. When you choose us, you're not just getting a water heater – you're getting a commitment to quality that lasts.
What Sets Our Warranties Apart
- Lifetime guarantee on all installation work
- The longest labor warranties for repairs in Concord
- Comprehensive manufacturer warranties on all parts
Lifetime Water Heater Option
Looking for the ultimate peace of mind? Upgrade to our premium Concord Water Heater Service Lifetime line and enjoy worry-free hot water for as long as you own your home.
The Lifetime Advantage
Our Lifetime water heaters come with a Lifetime Unit Replacement Limited Warranty that covers you for as long as you, the original purchaser, own your home. If you've found your dream home, this is the perfect long-term solution.
Contact a Concord Water Heater Service Technician today to see if a Lifetime unit is right for your home.
Understanding Your Warranty Coverage
Who is Covered
- The original purchaser only, while you continuously occupy the home where the water heater was installed
- Coverage is for single-family residences in the United States
- Commercial applications are limited to a one-year warranty
What is Covered
Our comprehensive warranty covers the two most critical aspects of your water heater:
| Component | Coverage Details |
|---|---|
| Inner Tank | If your inner tank leaks within the warranty period (as shown on your data plate label), we'll provide a new comparable water heater. |
| Component Parts | If any component part (except anode rods) proves defective within the warranty period, we'll replace the defective part. |
Warranty Period
Your specific warranty term is indicated by the warranty code on your water heater's model number:
| Warranty Code | Tank Warranty | Parts Warranty |
|---|---|---|
| Code 6 | 6 Years | 6 Years |
| Code 8 | 8 Years | 8 Years |
| Code 10 | 10 Years | 10 Years |
Requirements for Warranty Coverage
To maintain your warranty coverage, your water heater must meet the following conditions:
- Installed according to local plumbing/building codes and our instructions
- Operated and maintained according to our printed instructions
- Installed with proper safety measures (temperature/pressure relief valve)
- Continuously supplied with potable water
- Used with factory-rated input and fuel type
What's Not Covered
Your warranty does not cover issues resulting from the following circumstances:
Exclusions from Warranty Coverage
- Misuse, alteration, neglect, or accident
- Improper installation or maintenance
- Operation with an empty or partially empty tank
- Water damage from leaks
- Exposure to highly corrosive conditions
- Use of desalinated water
- Relocation from original installation site
- Outdoor installation (indoor installation only)
- Voltage/wattage/gas type conversion
- Sediment build-up
- Natural disasters (fire, floods, lightning)
- Installation in a closed system without provision for thermal expansion
Owner Responsibilities
As the owner, you are responsible for the following costs related to warranty service:
- Labor costs for removal, repair, or replacement
- Shipping/handling costs for warranty parts or replacements
- Installation costs for new parts or water heaters
- Returning defective water heaters or parts as requested
Making a Warranty Claim
For faster service, we recommend working with your homeowner or property insurance carrier before submitting a claim. When making a claim, please have the following information ready:
- Product number
- Model number
- Serial number
- Date of purchase
- Date of installation
- Location of installation
Need Help With Your Water Heater Warranty?
Our team of experienced professionals is ready to answer your warranty questions and provide the service you need. We offer free inspections and the best price guarantee in Concord.
Call us today at (925) 338-9333 for immediate assistance!
Schedule Your Free InspectionImportant Facts About Water Heaters
It's worth noting that many water heaters on the market are manufactured by just two companies in the US, regardless of the brand name. Often, the 6, 9, and 12-year models are identical units with different labels - you're essentially paying for extended warranty coverage.
When Comparing Water Heaters, Focus On:
- BTU rating (gas) or wattage (electric) - higher ratings heat water faster
- Insulation quality - better insulation reduces heat loss and operating costs
- Control systems, gas valves, burners, or heating elements - these differ between models
For cost savings, consider purchasing a more affordable model and adding a fiberglass insulation blanket.